Description
Incident resolution in the context of Governance, Risk Management, and Compliance (GRC) refers to the systematic approach taken by organizations to identify, manage, and resolve incidents that may impact their operations or compliance status. This involves a series of steps including detection, classification, investigation, response, and recovery. Effective incident resolution helps organizations minimize the impact of incidents, whether they are data breaches, compliance violations, or operational disruptions. The goal is to restore normal operations as quickly as possible while ensuring that lessons are learned and preventative measures are put in place for the future. For instance, a financial institution may face a cyberattack that compromises customer data. The incident resolution team would quickly assess the breach, contain the threat, communicate with affected parties, and implement measures to prevent recurrence. This process not only helps in restoring trust but also aligns with regulatory requirements, thereby enhancing the organization’s overall compliance posture.
Examples
- A healthcare provider resolves a ransomware attack by isolating affected systems and restoring data from secure backups.
- A retail company addresses a data breach by notifying customers, offering credit monitoring services, and updating security protocols.
Additional Information
- Incident resolution is critical for maintaining compliance with regulations such as HIPAA and GDPR.
- Organizations often conduct post-incident reviews to improve future incident response and strengthen their GRC framework.